Custom Quote FAQs

General FAQs

Q: How long will the quote process take?
A: We generally work on a 24-72 hour turn-around time (excluding weekends & holidays). Please check Tandem for the status of your custom quote request –
https://orders.cabinetworksgroup.com/custom-quote

Q: How do I make changes to my quote?
A: In Tandem, in the original custom quote request, please write a comment in the comment field with the changes needed and send to us (see screenshot below).  We will do our best to process your changes as quickly as possible.
           

                                Q: I revised my custom quote, is my original quote still valid?
                                            A: Previous versions of Custom Quotes, unless specifically voided, are valid for 12 months. Simply use the custom quote that matches your needs.

Q: I need appliance panels?
A: We offer a simple appliance panel lookup service (dishwasher, refrigerator, compactor, wine frames, etc.) for certain product lines. Provide us with the appliance brand and model number and our Custom Quote Technical Experts will do the research to determine the correct dimensions. We will stand behind the fit!  Please see the Appliance Panel FAQ at the bottom of this page.

Q: I asked for a quantity of three. Why does my quote only show one?
A: Rather than quote multiple identical items, we prepare a quote for one that applies to all identical items. In 20/20, simply re-use the quote number and price for each additional item. This saves you time if you change your mind about quantity.  When you place your order in Tandem, you can specify the quantity at the amount needed (see screenshot below). 

Q: Why don’t I see a swing/hinge direction on my quote?
A: Most cabinets that have a swing option are identical cabinets EXCEPT for the swing.  If you have two (or more) cabinets that are identical except for the swing, just re- use the quote specifying the swing and quantity.  When you place your order in Tandem, please note the hinge direction at that time (see screenshot below). 

Q: My quote drawing doesn’t show shelving, will I get adjustable shelves?
A: Unless the quote specifies otherwise, the custom-quoted cabinet will receive whatever shelving the original SKU received. (Starting Item SKU is listed at the Top Right of your Quote).

Q: I requested Plybox but don’t see it on my quote?
A: For some of our product lines, cabinets that come standard with finished interior will also include Plybox. Please contact the Quote Team with additional questions (800-768-0635).
*Note: Inset Product line is always PLYBOX.  We do not Add *PLYBOX* if it has Standard Finished Interior, we add the *FISTD* mod.

Q: Will you determine appliance cut-out sizes?
A: Due to the many variables, we cannot determine appliance cut-out dimensions from manufacturer spec sheets. The designer must provide these dimensions.  We do not accept Manufacture Specs at all.  Dealer must Provide OCM: ___W x ___H.
*Note: If not specified, the cut-out dimensions will be centered in the designated space of the oven and microwave cabinets.  If the cut-outs need to start or end at a certain height, please specify those specific dimensions in the initial request.

Q: Can you modify this leg/molding or other accessory?
A: Moldings, legs, and some other accessories are obtained from a vendor and are unable to be modified.
*Note:  We are limited to the products and accessories included in the specification books.  In addition, we cannot add any of these items to an existing item. They are Sold Separately.